T&C

Last Updated: July 2025

1. Introduction and Acceptance of Terms

Welcome to Tactical Information Management! We are thrilled to have you as part of our community, utilizing our cutting-edge Tactical AI platform to automate and streamline your business operations, enhance lead generation, optimize your online presence, and manage customer interactions.

These Terms and Conditions ("Terms") govern your access to and use of the website located at tacticalinformationmanagement.ai (the "Website") and the Tactical AI platform and all associated services, features, and content provided by Tactical Information Management (collectively, the "Service" or "Platform").

By accessing or using any part of the Service, you ("User," "You," "Your") agree to be bound by these Terms and all policies referenced herein. If you do not agree to all the Terms of this agreement, then you may not access the Website or use any Service.

Throughout these Terms, "We," "Our," and "Us" refer to Tactical Information Management.

Please also review our Privacy Policy, which explains how we collect, use, and protect your personal information. Your acceptance of these Terms also signifies your acceptance of our Privacy Policy.

2. Description of Service

Tactical Information Management provides a comprehensive, AI-powered platform, Tactical AI, designed to automate and streamline various business operations for local businesses and online entrepreneurs. Our Service consolidates essential business tools into a single, intuitive system, empowering you to enhance efficiency, boost conversions, and focus on growth.

The Service includes, but is not limited to, the following key features and functionalities:

Lead Generation & Management: Tools for lead capture (e.g., landing pages, surveys, forms), automated multi-channel follow-up campaigns (voicemail, SMS, emails, social media), and fully automated booking with advanced AI.

Customer Relationship Management (CRM): A built-in CRM for tracking pipelines, managing deals, and centralizing customer interactions.

AI Communication: Sophisticated AI Auto Attendant capabilities for handling voice and text messages, providing instant client responses, and intelligent management of incoming calls.

Online Scheduling: Integrated online appointment scheduling systems.

Online Presence & SEO Automation: Robust SEO tools, including an SEO Dashboard, SEO Heatmap, content optimization, technical SEO (Site Auditor, On-Page Audit), authority building (Link Building Software, Press Release Software), and local SEO (Google Business Profile Management, Citation Building).

Payment Processing: Seamless integration for collecting customer payments.

Reporting & Analytics: Comprehensive dashboards for tracking business performance, lead status, revenue generation, and competitor analysis.

Our goal is to provide an all-in-one solution that helps you automate repetitive tasks, improve online visibility, enhance customer engagement, and ultimately grow your business.

3. User Accounts & Registration

To access and utilize certain features of the Service, including the Tactical AI platform, you may be required to register for an account. By registering for an account, you agree to the following:

Eligibility: You must be at least 18 years old to register for an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

Account Information Accuracy: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account and refuse any and all current or future use of the Service if any information provided is inaccurate, not current, or incomplete.

Account Confidentiality: You are solely responsible for maintaining the confidentiality of your account login credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

Account Security: You are responsible for ensuring that your account is secure and that you do not share your login details with unauthorized individuals.

Non-Transferability: Your account is personal to you and may not be assigned or transferred to any other person or entity.

4. Payments & Billing

Subscription Fees and Pricing: Access to the Service or certain features within the Service may require payment of subscription fees. All fees are quoted in USD unless otherwise stated. Pricing details, including specific plans, features, and associated costs, are available on our Website or within the Platform. We reserve the right to change our pricing at any time, with reasonable notice to you.

Payment Terms: You agree to pay all applicable fees and charges for the Service you select. Payments are processed through integrated third-party payment processing systems. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or purchase.

Billing Cycles and Automatic Renewals: Subscriptions are typically billed on a [e.g., monthly, annual] basis, as selected by you during the registration or upgrade process. Unless you cancel your subscription prior to the end of your current billing cycle, your subscription will automatically renew, and you authorize us (or our third-party payment processor) to charge the applicable subscription fees for the next billing cycle to your payment method on file.

Refund Policy: All fees paid are generally non-refundable.

Failed Payments: In the event of a failed payment, we reserve the right to suspend or terminate your access to the Service until payment is successfully processed. You may be responsible for any fees incurred by us due to failed payment attempts.

5. User Conduct & Prohibited Uses

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. You agree that you will not:

Illegal Activities: Use the Service for any illegal purpose or in violation of any local, state, national, or international law.

Spamming & Unsolicited Communications: Use the Service, particularly its SMS and email features, to send unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You are solely responsible for ensuring that your use of our communication features complies with all applicable anti-spam and telemarketing laws and regulations (e.g., TCPA, CAN-SPAM Act, GDPR, etc.), including obtaining all necessary consents from recipients.

Malware & Harmful Code: Upload or transmit any data or content that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Harassment & Abuse: Engage in any conduct that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.

Impersonation: Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

Unauthorized Access: Attempt to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any Tactical Information Management server, or to any of the services offered on or through the Service, by hacking, password "mining," or any other illegitimate means.

Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

Interference: Interfere with or disrupt the integrity or performance of the Service or the data contained therein.

Data Misuse: Collect or store personal data about other users without their express consent.

Exceeding Usage Limits: Use the Service in a manner that exceeds reasonable usage limits or otherwise impairs the functionality of the Service for other users.

6. Intellectual Property Rights

Our Intellectual Property: The Service, including the Tactical AI platform, its original content, features, and functionality (including but not limited to software, text, graphics, images, video, audio, and the design, selection, and arrangement thereof), are and will remain the exclusive property of Tactical Information Management and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Tactical Information Management.

Limited License to You: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes as permitted by these Terms.

User-Generated Content: Any data, information, text, graphics, photos, or other materials that you upload, submit, or otherwise transmit to or through the Service, including but not limited to customer data, lead information, and communication content ("User Content"), remains your property. By submitting User Content, you grant Tactical Information Management a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the operation of the Service, including for the purpose of providing, improving, and promoting the Service. You represent and warrant that you have all necessary rights to grant us this license for any User Content you submit.

7. SMS & Email Communication Terms

By providing your phone number and/or email address through the Service, you explicitly consent to receive messages, including but not limited to, those related to your account, service updates, transactional notifications, and marketing communications from Tactical Information Management and/or from your clients utilizing the Tactical AI platform, as applicable.

Opt-Out Instructions:

For SMS: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive. You may receive one final confirmation message indicating that you have been unsubscribed.

For Email: You can opt out of receiving marketing emails by clicking the "Unsubscribe" link found at the bottom of any marketing email. You may continue to receive transactional or account-related emails even after unsubscribing from marketing communications.

Message Frequency: The frequency of messages will vary depending on your use of the Service and the campaigns you or your clients activate.

Message and Data Rates: Standard message and data rates may apply to SMS messages sent and received. Please consult your mobile carrier for details.

Responsibility for Content and Compliance: If you are a client of Tactical Information Management using our platform to send SMS or email communications to your own customers or leads, you are solely responsible for the content of those messages and for ensuring that your communication practices comply with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the General Data Protection Regulation (GDPR), as well as any industry-specific guidelines. You agree to obtain all necessary consents from your recipients before sending them messages through the Service.

Service Availability: While we strive to ensure reliable delivery of messages, message delivery is subject to the effective transmission from your mobile network operator, internet service provider, and other third-party factors. We do not guarantee the successful delivery of all messages and are not liable for any delays or failures in message delivery.

8. Third-Party Services & Links

Third-Party Services: The Service may integrate with or contain links to third-party websites, applications, or services (e.g., payment processors, CRM integrations, analytics providers). These third-party services are not owned or controlled by Tactical Information Management. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Tactical Information Management shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. Your use of such third-party services is subject to their respective terms and conditions and privacy policies.

External Links: Our Service may contain links to external websites that are not provided or maintained by or in any way affiliated with Tactical Information Management. Please note that Tactical Information Management does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any link does not imply endorsement by Tactical Information Management of the site.

9. Disclaimers of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TACTICAL INFORMATION MANAGEMENT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TACTICAL INFORMATION MANAGEMENT MAKES NO WARRANTY THAT:

THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS;

THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;

THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE;

THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; AND

ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TACTICAL INFORMATION MANAGEMENT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

UNDER NO CIRCUMSTANCES WILL TACTICAL INFORMATION MANAGEMENT BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TACTICAL INFORMATION MANAGEMENT'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO TACTICAL INFORMATION MANAGEMENT FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF TACTICAL INFORMATION MANAGEMENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tactical Information Management, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms or your use of the Service. This includes, but is not limited to, any claims arising from content you submit, post, transmit, or make available through the Service, your violation of any third-party rights (including intellectual property rights or privacy rights), or your violation of any applicable laws or regulations (including those related to spamming or telemarketing).

12. Termination

Termination by Tactical Information Management: We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. This includes, but is not limited to, violations of the User Conduct & Prohibited Uses section, non-payment of fees, or any activity that harms the integrity or security of the Service or its users.

Termination by You: You may terminate your account and discontinue your use of the Service at any time by contacting our support team or through the account settings within the Platform, if such an option is provided. Your termination will be effective upon processing your request, and you will remain responsible for any fees incurred prior to termination.

Effect of Termination: Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law & Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the State of Indiana, USA], without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by confidential binding arbitration in Indianapolis, Indiana, USA, before one arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.